Prom Dress - Covid

I hope that you and your family are well and are keeping safe. 

If you have placed an order for a prom dress that is expected to be delivered in May/June 2020, I want to inform you of the current status of the dress under these unusual circumstances. 

I have communicated with our supplier and your dress has been made and is scheduled to be delivered without any delays in May/June 2020. What this means is that I am unable to cancel the order, and therefore I am unable to provide a full refund if you no longer wish to receive your dress. 

Due to these unusual circumstances I have a couple of options for you: 

  1. When I have received the dress from the supplier, we can arrange collection and fitting in accordance to the government guidelines
  2. I can offer you a 50% refund on the full price of the dress if you would no longer like to receive the dress. Unfortunately I can only offer 50% to help cover the supplier costs as the dress has already been made

Please can I ask that you get in touch with me directly as soon as possible by email (, by telephone (01327 354100) or by text if you have my mobile number.

Thank you,

Sawsan from Flair