I hope that you and your family are well and are keeping safe.
If you have placed an order for a prom dress that is expected to be delivered in May/June 2020, I want to inform you of the current status of the dress under these unusual circumstances.
I have communicated with our supplier and your dress has been made and is scheduled to be delivered without any delays in May/June 2020. What this means is that I am unable to cancel the order, and therefore I am unable to provide a full refund if you no longer wish to receive your dress.
Due to these unusual circumstances I have a couple of options for you:
- When I have received the dress from the supplier, we can arrange collection and fitting in accordance to the government guidelines
- I can offer you a 50% refund on the full price of the dress if you would no longer like to receive the dress. Unfortunately I can only offer 50% to help cover the supplier costs as the dress has already been made
Please can I ask that you get in touch with me directly as soon as possible by email (email@example.com), by telephone (01327 354100) or by text if you have my mobile number.
Sawsan from Flair